1. Delivery Coverage
SolviCraft Leather delivers to every state and union territory across India — from metros to tier-2 and tier-3 cities. This includes Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad, Jaipur, Lucknow, Chandigarh, Gurugram, Noida and hundreds of other locations.
You can check coverage for your city on our Delivery Areas page. If your PIN code is not currently serviceable by our courier partners, we will contact you promptly after you place the order.
2. Delivery Charges
- Orders above ₹999 — delivery is complimentary anywhere in India.
- Orders below ₹999 — a flat delivery charge applies, shown clearly at checkout before you confirm.
- Cash on Delivery — an additional logistics handling fee applies to COD orders, also displayed at checkout.
All charges are shown in your order summary and itemised on your GST tax invoice.
3. Dispatch & Delivery Timeline
- Order processing — 1–2 business days for quality inspection, packing and handover to our courier.
- Transit time — typically 3–5 business days depending on your location.
- Remote locations — deliveries to the North East, hill regions and island territories may take longer.
Business days exclude Sundays and public holidays. Timelines may extend during festival periods, regional strikes, extreme weather or other events outside our control.
4. Order Tracking
The moment your parcel is dispatched, we email you the courier name and AWB tracking number, along with a tracking link where available. You can also view live tracking details against your order under My Orders in your account at any time.
5. Contact Requirements
A valid alternate contact number is mandatory at checkout, in addition to your primary number. Courier partners frequently need a second point of contact to complete delivery, and orders with only one reachable number are far more likely to be returned undelivered.
Please ensure both numbers are active and reachable during the delivery window, and that your address includes a clear landmark where possible.
6. Receiving Your Order
- Inspect the outer packaging before accepting the parcel. If it appears visibly tampered with or badly damaged, you may decline delivery.
- If you accept the parcel, please open and check the contents on the same day.
- Any damage must be reported within 3 days of delivery with photo or video proof under our 3-Day Damage Replacement Guarantee.
- For Cash on Delivery orders, the full amount shown on your invoice is payable to the courier at the time of handover.
7. Failed Delivery Attempts
Our courier partners typically make up to three delivery attempts. If delivery cannot be completed because the address was incorrect or incomplete, or neither contact number was reachable, the parcel is returned to us.
For prepaid orders returned undelivered, we will contact you to arrange re-dispatch. Additional shipping charges may apply for a second attempt where the failure was due to incorrect address details or unreachable contact numbers.
8. Packaging
Every leather product is inspected, wrapped and packed in protective packaging designed to prevent transit damage. Our dispatch team photographs each item before it ships as part of our quality record.
Questions about a delivery? Contact us at solvicraft@solvitrontech.com or on WhatsApp at +91 8383076516 with your order number.