SolviCraft Leather, a venture of Solvitron Technologies ("we", "us", "our"), respects your privacy. This policy explains what information we collect when you visit or purchase from solvicraft.solvitrontech.com, how we use it, and the choices available to you.
1. Information We Collect
We collect only what is necessary to process your order and provide support:
- Identity & contact details — your name, email address, primary phone number and mandatory alternate contact number.
- Delivery information — shipping address, city, state and PIN code.
- Order information — products purchased, order value, payment method and order history.
- Account credentials — if you register, your password is stored only as a secure one-way hash. We never store it in readable form.
- Replacement claim media — photos or videos you upload when raising a damage replacement request.
- Technical data — IP address, browser type and pages visited, used for security and to improve the site.
2. How We Use Your Information
- To process, pack, dispatch and deliver your order across India.
- To send order confirmations, dispatch notifications with tracking, and delivery emails with your GST tax invoice.
- To verify and process damage replacement claims.
- To contact you about your order — the alternate number is used when our courier cannot reach your primary number.
- To meet legal and tax obligations, including GST invoicing and record-keeping.
- To prevent fraud and secure our systems.
We do not sell, rent or trade your personal information to third parties for marketing purposes.
3. Sharing & Disclosure
We share your information only with parties essential to fulfilling your order:
- Courier partners — name, delivery address and both contact numbers, so your parcel can be delivered.
- Payment gateway (Razorpay) — to process online payments securely.
- Email service providers — to deliver transactional emails relating to your order.
- Legal authorities — where required by applicable Indian law.
4. Payment Security
All online payments are processed by Razorpay, a PCI-DSS compliant payment gateway. Your card number, CVV, UPI PIN and net banking credentials are entered directly on Razorpay's secure interface and are never stored on our servers. We retain only the transaction reference needed to reconcile your order.
Our website is served over HTTPS, so data transmitted between your browser and our servers is encrypted in transit.
5. Cookies
We use a minimal set of cookies and browser storage:
- Session cookies — to keep you signed in while you shop.
- Local storage — to remember the items in your shopping bag between visits.
You can clear or block these through your browser settings, though doing so may prevent the cart and login from working correctly.
6. Data Retention
Order records and GST tax invoices are retained for the period required under Indian taxation law. Account details are retained while your account remains active. Replacement claim media is retained for the duration of the claim and a reasonable period thereafter for dispute resolution.
7. Your Rights
- Access the personal information we hold about you.
- Correct inaccurate details — you can update your profile and addresses at any time from your account.
- Request deletion of your account, subject to records we must retain for legal and tax purposes.
- Opt out of non-essential communication.
To exercise any of these rights, write to us at the address below.
8. Contact Us
For any question about this policy or your data, please contact:
SolviCraft Leather — A Solvitron Enterprise
H430, H Block, Shamsul Road, Jaitpur Extension Part 2, New Delhi — 110044
Email: solvicraft@solvitrontech.com
Phone / WhatsApp: +91 8383076516
GSTIN: 07FPZPA6444F1ZI