1. Order Cancellation
You may cancel your order free of charge at any time before it is dispatched. Once an order has been handed to our courier partner, it can no longer be cancelled.
- How to cancel: sign in and use the Cancel Order button on the order in your account, or contact us on WhatsApp or by phone.
- Cash on Delivery orders: no payment has been collected, so nothing is due either way.
- Prepaid orders cancelled before dispatch: the amount paid is returned to your original payment method within 5–7 business days, subject to your bank's processing time.
2. Refund Policy
We do not offer refunds on delivered products. Once your order has been delivered, the only remedy available is a replacement under our 3-Day Damage Replacement Guarantee, described below.
The single exception is a prepaid order cancelled before dispatch, as set out in section 1 — in that case the amount is returned because the goods never shipped.
3. 3-Day Damage Replacement Guarantee
If your item arrives damaged, you may raise a replacement request within 3 days of delivery. Approved claims are replaced entirely free of charge.
- Our courier delivers the replacement item and collects the original at the same time (reverse pickup) — you do not need to arrange shipping.
- Keep the original product, all accessories and the original packaging ready for handover.
- There is no charge for the replacement item or for the pickup.
- Claims are reviewed within 24–48 hours and you will be notified of the decision by email.
4. How to Raise a Claim
- Sign in and open My Orders in your account.
- Select Raise Replacement on the delivered order.
- Describe the damage clearly and upload photo or video proof — this is mandatory for every claim.
- Submit within 3 days of the delivery date recorded against your order.
If you would rather send proof over WhatsApp, message us on +91 8383076516 with your order number and photos, and our team can raise the claim for you.
5. What Is Not Covered
Replacement claims cannot be approved for:
- Requests raised more than 3 days after delivery
- Claims submitted without photo or video evidence
- Natural leather characteristics — grain variation, shade differences, natural markings or developing patina
- Physical, accidental or water damage occurring after delivery
- Normal wear and tear, scratches or scuffs from everyday use
- Change of mind, incorrect size or colour preference
- Damage from improper storage, cleaning agents or unauthorised repair
6. Beyond 3 Days — Product Warranty
The 3-day window covers damage on arrival. Separately, eligible products carry a manufacturer warranty against genuine manufacturing defects — from 3 months up to 2 years depending on the product, as stated on the product page and your GST tax invoice.
If a manufacturing defect appears later in normal use, contact us with your order number and photos and we will assess it under the applicable warranty. Warranty terms are set out in our Terms & Conditions.
7. Contact
SolviCraft Leather — A Solvitron Enterprise
H430, H Block, Shamsul Road, Jaitpur Extension Part 2, New Delhi — 110044
Email: solvicraft@solvitrontech.com
Phone / WhatsApp: +91 8383076516